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How to Register with an Agency

 The job market is changing. According to the Office of National Statistics (ONS)*, job vacancies are reaching record highs.

With employers recruiting again following the impact of COVID-19, many employers are leaving the recruitment process in the hands of the recruitment agencies. This means it is a great time to register with a recruitment agency so that you’re first in line to hear about a new job.

Direct Response Employment Services is your local recruitment agency, finding the right people for the right jobs in Wiltshire, somerset and nationally. We recruit for permanent and temporary positions from warehouse, production, and industrial, transport and office and technical jobs.

With lots of people realising that recruitment agencies are the best way of job searching, how can you make sure that you are the first person that springs to mind for a recruiter?

The key is in a successful registration.

 A registration with Direct Response Employment services includes a 45-minute appointment with one of our friendly Recruitment Consultants. We also need some necessary details to be able to help you on your job search like your personal details, ID check and GDPR form so that we’re complying with our legal requirements. It doesn’t take long to complete online.

This is an opportunity for us to meet you face to face and have an informal conversation with you. This enables us to get a better feel for the types of jobs and employers that would be the best fit for you and your interests and skills. We are looking for the right person for our clients and a job for you that you will be happy in.

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Furlough Scheme ends

Furlough is ending… so what now?

The Furlough scheme has undoubtedly been a lifeline for companies and employees during the Covid pandemic and has helped protect millions of jobs when companies were forced to shut, and companies took a financial hit.

With Furlough now in its final week and the scheme coming to an end on 30th of September and surprisingly still over a million employees still on furlough, most companies would have made a decision as to if they are bringing employees back into work or making redundancies.

I do hope most of these employees will be bought back into work, but it is fair to say there will be a lot of redundancies taking place, so where does that leave you if you are left facing redundancy.

I am facing redundancy, what should my next steps be?

If you are facing redundancy, it is important that you look at what you can apply for that will help financially during these times, we know it may not be as much as you were earning being employed but every little helps during this difficult time.

After losing your job, the main benefit, you would be entitled to job seekers allowance and it is important you apply for this straight away as it can often take a couple of weeks to process your application.

Job seekers allowance also know as JSA entitles that person to a sum that currently stands at £59.20 per week and £74.70 per week for anyone aged over 25.

This is normally paid on a fortnightly basis, and you may need to attend jobcentre appointments as part of the process.

You may also be entitled to additional benefits such as help with housing costs so it is worth checking out what you may be entitled to, we have included some sites below which may help.

Benefit Calculator –

Citizen’s advice can also assist with money related matters and can offer free advice and guides.

There is some positive news on the horizon…

The job market is booming right now, and companies are crying out for staff so even though you may feel you are facing a difficult time following redundancy, it is a great time to be job hunting with so many companies hiring.

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Choosing the right agency

Choosing the right agency

Most employers do not have the time or resources to find the right employee for a certain jobs within their company, they resort to a recruitment agency.

Go online and check out your local agencies. Look at their reviews and once you decided who to register with make an appointment.

Give as much information as possible upfront about the kind of role you are looking for. Expect to be asked about the type of organisation you want to work for. How far you are willing to travel and your salary expectations.

Make sure your CV is accurate and up to date. This will save you a lot of time in the end. Your recruitment consultant can give you advise on how to improve your CV, based on what they know their clients are looking for.

Be proactive! Keep in regular contact with your agency to stay at the top of their mind.

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Looking after your Mental Health


In the UK each year 1 to 4 people are affected with Mental health. With the country slowly easing its way back to some sort of normality, taking time to prioritise your mental health is as important as ever.

Work can make us feel good about ourselves and give us a sense of purpose, but for some it can also have a negative effect on mental health. To cope with the stresses of work and overcome what life can throw at us, it is important we stay on top of our mental health.

Five ways to boost your mental health at work:


It is important to remember that you can talk about your feelings at work. This can help you maintain your mental health and deal with times when you feel stressed or troubled.


Taking regular exercise can really help boost your self-esteem, not to mention help you concentrate, sleep and feel better. Experts say that we should aim to do 30 minutes of exercise, 5 days a week.


What we eat and drink can affect how we feel both immediately and in the longer term. It is important to bear in mind that a good diet that benefits your physical health is also good for your mental health.


Enjoying yourself is an excellent way to combat stress. At work, you may have a hobby that you would like to share or join in with colleagues. For example, a work running club or crafting group can be a great way to share a skill with others and enjoy yourself.


Maintaining relationships and collaborating in a supportive team is important for mental health at work. If working relationships break down it can lead to tension. Seeking out a friend or trusted work colleague with whom you can share your feelings can help you work through any challenges you experience in your workplace.

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Agency Worker Regulations

What are Agency Regulations  How Can They Help You?

All recruitment agencies must abide to two key regulations, these being the Employment Agencies Act 1973 and  Conduct of Employment Agencies and Employment Businesses Regulations 2003. The agency regulations were put in place to ensure the rights of agency workers and to prevent agencies from exploiting their workers in the jobs they carry out

 Important Agency Regulation – Candidates Cannot be Charged  

The following points are included in the Employment Agencies act but here is a summary of some of what these agency regulations are and how they help. As an agency it is illegal to charge job seekers for being a candidate.

 Important Agency Regulation – Written Contract 

When it comes to an agency hiring a worker, the worker must be provided with a Key Information Document. This document includes important details such as pay, holiday leave, legally required deductions (such as Statutory deductions (Tax and National insurance) and also whether they are under contract for services or a contract of employment. This is just a verification for the Agency and worker to make the engagement official and have all the important details noted on a Key Information Document which helps both parties.

Important Agency Regulation- Worker’s Suitability

Agencies are legally obligated to assess the suitability of a candidate for a particular job role. This benefits job seekers as agencies should never expect you to do a job that you are not suitable for.

Important Agency Regulation – Workers Must Be Paid 

The Agency shall pay the Agency worker for all hours worked regardless of whether the Agency has received payment from the client for those hours.

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Spot the Signs of Modern day Slavery

Direct Response Employment Services, have zero tolerance towards modern-day slavery. This is why educate are workers and staff in prohibiting human trafficking and slavery in any of the sectors we supply. 

Forced Labour

To assess if someone is undergoing forced labour there are some really obvious signs, someone who looks extremely tired or overworked has most likely worked more hours than the allowed amount. A person may be getting underpaid compared to the hours and amount of work they have done, they may be facing threats from their employer and so carry on working in fear. Even something as simple as getting your staff to work late consistently without extra pay would classify as forced labour.

Child Abuse

This is again quite easy to spot as a child undergoing extreme abuse will be showing some concerning signs, these include dark bruising on their face and limbs, going off with unfamiliar people, they may even be intoxicated in some cases as they may have been coerced into drinking. We understand how morally wrong the act of child abuse is and strongly encourage people to come forward if they have experienced or witnessed it in the workplace.

Sexual Exploitation

This range of modern-day slavery tends to happen in the residential housing sector, this is because it is out of the way of the public and private, notify the police and your employer if you notice any of the following: Someone sleeping on work premises, being subjected to sexual abuse or harassment. The persons pay getting given to someone else if they are abusing substances. When noticing these signs, you can help in the global effort to call out workplaces that engage in sexual assault and ensure people can safely go about their working day.

Criminal Activities

In some jobs people may not be getting their desired pay, this may be due to their role and position or employer. This could lead others to try and make money a different way and undergoing illegal activity. Some signs to look out for when looking for criminal activity are; damaged windows being covered up on the inside, people using machinery to produce and grow illegal drugs, someone who is acting unordinary and suspicious.

Direct Response Employment Services are registered members of the GLAA. Our membership enables us to legally supply temporary workers into the aforementioned sectors. In line with GLAA stipulation towards agency workers, we ensure that all workers are paid and receive all benefits that they are entitled to.

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Video Interviewing – How to make that great first impression.

If Covid has taught us anything, it is how quickly people and organisations can adapt to new ways of working with a lot of employees adapting to working from home, offices being out of bounds which has meant new ways in conducting and carrying out interviews for open vacancies.

With the current technology surrounding us and the various applications such as Zoom, Microsoft teams, Facetime and much more video interviewing has become a normal part of the interview process and it is here to stay.

Video interviewing and face to face interviews are very similar in the sense that you can both see each other face to face and carry out normal questions and answers as part of a typical interview, but what are you missing and what should you pay attention to, to ensure you make a fantastic first impression during your video interview.

We have conducted a quick guide on things you should be considering when preparing for your Video Interview.

Dress Code:

Dressing smartly for an interview is an absolute must in any interview circumstance and more so when video interviewing. We appreciate being at home, you feel comfortable and let’s face it we often want to sit around in our PJ’s or our comfy clothes so its easy to feel like this when attending an interview from the comfort of our home.

Ensure you would dress the same and present yourself smartly as if you were attending a face-to-face interview on site, Suited, and booted as they say.  It not only gets you in the right frame of mind for your interview but also sets a fantastic first impression.


No matter what equipment you are using for your interview computers, laptop, phone etc always ensure you test your equipment before the video interview.

Ensure the appliance is amply charged or plugged in, check your internet connection, and ensure you have the right apps downloaded for your interview.

It is also a good idea to check your camera is in working order and positioned well so the interviewer can see you clearly.

Room Lighting and background:

This is an important factor to ensure you are in a bright space for your interview, you want to ensure your interviewer can see you clearly and that the room is not too dark.

Its also important to make sure you have an appropriate background, so check there is no offensive posters or pictures behind you.

If you are using Zoom or teams and the various backgrounds, you can set may seem like a good idea but during an interview its best to keep it simple.

Remove Distractions:

Make sure you are clear from distractions, if anyone else is within the household advise them you are not to be disturbed and to try and ensure any voices, music and TV are kept low for the duration of your interview.

Ensure any pets are left outside of the room to avoid any unwelcomed guest appearances.

Last but not least, Relax and enjoy your interview and if you follow the above you are sure to make a great first impression.

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Labour Market Update

Job advertising tips in Wiltshire

Official figures released in February show that the unemployment rate has remained at a near record low of 4.4%, with the employment rate at a near-record high of 75.2%. The figures also show that groups across society are accessing new job opportunities:

• Every region across the UK has seen employment increase since 2010

 • Youth unemployment has fallen by over 40% since 2010

• There are a record-breaking number of workers aged 50 plus in work, reaching 10 million. The latest Labour Market Outlook report from the CIPD gives an overview of the current situation and predictions for how the market is likely to move forward. The data indicates:

 • The number of vacancies remains well about historical average levels at 823,000

 • Wage growth is projected to remain subdued in the year ahead at around the 2% level – despite signs that two thirds of employers have vacancies they are struggling to fill

 • The rate of growth in the number of EU nationals continues to slow (although the net migration figure is still rising)

• Further labour market expansion is being constrained by a lack of supply. Those who employ EU nationals are more likely to invest in training and recruitment from a wider range of underrepresented or disadvantaged groups than those that don’t.

 This appears to dispel the assumption that companies with high proportions of EU nationals are choosing not to recruit locally; the recruitment of EU nationals in many cases would appear to be a necessary strategy, rather than a choice.

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Skills Vs Attitude

Skills vs Attitude:

When searching for that perfect new hire to join your team you of course want to ensure you make the right decision but is recruiting on skills and experience more important than hiring on attitude?

So, what is the difference?

From a hiring perspective, skills reflect the expertise and knowledge of a candidate whether this be from an educational background or experience and skills they have gained through previous employment. Such as an engineering business may be looking for candidates who have qualified with a certain technical qualification or engineering experience with a niche field.

Attitude is all about the candidate, their personality, and their willingness to learn, develop and passion for the product or the company. For example, a candidate may not have the right skills and experience but offer commitment and the eagerness to learn.

Looking at the statistics:

So, on average latest statistics show that only 20% of new job hirers are successful in the long run and actually commit to the job role and company long term.

60% of the new hirers who do not last long term is down to personality and cultural fit within an organisation. 

Whereas 14% of candidates actually leave or lose their job due to lack of experience or skills.

So, what is best?

There is no straight answer here as it is very much dependable on the role that the hirer is looking to recruit in, for example health care professional such as nurses or those within a certain discipline it will be essential that they have relevant qualifications and experience to fulfil the role and duties.

However, there is a significant benefit for hiring on attitude, Employees with the right attitude, positive mindset and passion in their personality means a better culture fit for your organisation.

Skills can be taught and anyone with the right attitude who is willing to learn and potentially moulded often prove to be more successful and more long term.

Personality and culture fit is crucial in any business, someone may have the right skills and experience on paper but having a bad attitude can prove a negative impact on your business.

Organisations will have their own methods of recruitment with each organisation taking a different approach and like above there are some roles where skills and experience is crucial to the job role, but always bare in mind that stats suggest outing attitude above skills and experience is more successful in the longer term.

If you would like some assistance with recruiting or struggling to find the right candidate please give us a call for a general chat and we would be happy to share some of our experience, advice and tips.

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Benefits of Remote Working.

The Benefits of recruiting remotely. 

If 2020 has taught us anything, it is how much companies have had to adapt to a new way of working with the majority of companies having to opt for remote working. 

This was a change which a lot of employers and employees had to adapt to quickly and luckily for most it was a smooth process where we all adapted successfully. 

Although I myself have missed the social element that working in the office brings, remote working has proved successful and is increasing in popularity, so we have asked ourself, what are the benefits of working remotely and how do we go about recruiting remote employees. 

Remote working Benefits: 

Remote working has many benefits both to employers and employees and we have listed just a few of the top benefits below. 

  1. Attract a bigger pool of candidates.
  2. Remove Geographical barriers, being able to attract candidates nationally and globally. 
  3. Reduce Cost in the office such as utilising a smaller office space. 

Following a survey this year, 54% of workers would be willing to quite their jobs for one that offers remote working. 

Attracting the best talent. 

With any job advert it is important you make your advert stand out and provide as much information as you can, this way candidates applying have a good understanding if they meets your requirements  and would be a good fit on the get go. 

  1. Include a company brief about your company, what you do and your values and missions. 
  2. Job title that communicates the key role of the positions. 
  3. Key responsibilities for the role. 
  4. Required experience, education, and qualifications for the role. 
  5. Include key works in your advert to attract the right audience. 
  6. Salary ensure you include the salary and any benefits relation to the job and working hours. 

Based on a recent survey, a job advert which includes salary details gets 75% more views than ones that have no salary information. 

The Interview: 

Interviewing is an important aspect of recruiting and gives you and the candidate a good chance to get to know each other and to work out if it is the right fit, which is why it is so important to get interviews right especially now when video interviewing is now the norm. 

  1. Ensure you are in a quite place to carry out a virtual interview where you will not be interrupted. 
  2. Check Equipment prior to the video interview, check cameras are working and that your internet connection is in good working order. 
  3. Prepare interview questions in advance of the interview. 
  4. Make the employee that will be working with the candidate apart of the recruitment process. 
  5. Set a time limit for the interview, it is easy to get carried away especially on video call so ensuring you have a set time sets good expectations. 

82% of candidates who have had a negative or unprepared interview with a company can change their mind on the role and withdraw from the process, so you need to ensure you prepare as much as you would with face to face interviews and be engaging. 

Communication is Key: 

So you have found your new remote employee which is great but this means you need to ramp up on your communication with the candidate to ensure a smooth run throughout any notice period so they are all set for their intended start date. 

  1. Check in with the employee regularly to see how they are doing through their notice period via a range of channels such as phone, text message, emails, and social media. 
  2. Ensure the candidate is set up prior to their start with an email account, any log in details and with any equipment they may need. 
  3. Being remote often means you can sometimes feel you are not a part of team so to encourage you new employee send a card through the post welcoming them or have a quick video call with the team to introduce them. 

The main tip employers need to ensure when you have remote staff is communication and engagement if you are getting this right then you can guarantee a smooth and enjoyable relationship and really gain from the benefits of offering remote work.