Customer Service Administrator

Job Description

We are looking for an organised individual who has both strong administration and customer service experience to work for our client in Warminster on a permanent basis.

We are looking for someone who is happy to work within a small but busy office, who can handle working under pressure and be able to multi task and often prioritise work and not be unraveled by working in a busy sales office. 

The Role: 

  • Being the first point of contact for customers via phone and email and resolving customer queries. 
  • Raising sales and purchase orders on the system.
  • Raising invoices and resolving any invoice queries 
  • Sending out of product samples to customers. 
  • Liaising with suppliers in relation to the delivery of stock. 
  • Managing any queries with suppliers in relation to stock levels and delivery issues. 
  • Assisting with news letter mailing lists and ensuring company website is updated. 

The Candidate: 

  • Experience of working within a sales office and processing sale orders. 
  • Good level of communication skills and experience working within a customer-focused role.
  • A team player and able to work within a small team and office.
  • Able to handle difficult customers and resolve/calm customers when required. 
  • Organised, a good mutli tasker and able to think on their feet. 
  • Excellent IT skills.

The right person would be someone who has worked within a busy office, previous experience of order processing is essential along with the ability to offer outstanding customer service at all times. 

This is a full-time position working for a client on the outskirts of Warminster and therefore having your own transport is essential.

This is an urgent requirement, therefore, we are looking for a candidate who is available immediately so if you have the skills we are looking for then please get in touch.