Sales and Customer Support Coordinator

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Website response_direct Direct Response Employment Services

Direct Response Employment Services is your local employment agency based in Trowbridge, Wiltshire

Direct Response Employment Services are delighted to be supporting our client in Westbury who are looking for a Coordinator to join them, supporting the sales team.

As a Sales and Support Coordinator you will be responsible for effectively coordinating the sales process from initial quote to contract review.  We are looking for someone who has excellent customer service skills and is able to engage with warm leads before passing them to the sales managers.

Key Duties:

  • Liaise with sales managers to ensure all information is collated correctly prior to passing through to other departments.
  • Coordinate responses from other departments, building the customers quote pack and then sending to sales managers to follow up.
  • Update the CRM with all customer based activity.
  • Manage inbound calls responding appropriately and transferring when necessary.
  • Contact warm leads, generating further interest and gathering information before passing through to the sales team.
  • Oversee sample requests.
  • Send brochures and samples to customers when requested.
  • Manage incoming and outgoing mail.

We are looking for someone who has excellent customer service skills and prior experience within a customer facing role. If you have sales experience that would be an advantage but is not essential.

Attention to detail and the ability to prioritise is a must as you will be juggling various tasks and inputting a lot of data to the CRM. Therefore having good organisational skills and the ability to work within a busy team is key.

You will have knowledge and experience of Microsoft products such as word and excel along with a professional attitude.

This is a permanent position working full time hours of 37.5 hours, Monday to Friday,  there can be some movement on the hours. If you would like to apply then please get in touch today for immediate consideration.

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