Customer Service Coordinator

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  • Contract
  • Hendy
  • Salary: £DOE

Direct Response Employment Services are delighted to be supporting our national client in the recruitment of a Customer service Coordinator team on a contract basis.

Purpose of the role:

  • Responsible for the receipt of customer orders and accurate input of orders into appropriate computer system.
  • Monitor the progress of orders and working closely with despatch to ensure customers are kept informed at all times.
  • Establishing forecast volumes at first point of order and chasing new opportunities.

Key tasks & responsibilities:

  • Call accuracy and quality in line with performance management tools.
  • Ensuring customer service aspects of the SLA are met through developing and implementing a service excellence ethos by being available and responsive to customer needs.
  • Proactively controlling and influencing the service relationship with customers based  on a full understanding of their needs and requirements.
  • Accurately take orders and monitoring progress of orders ensuring the customer is kept informed.
  • Forecast accuracy
  • Generating sales opportunities/ Leads
  • Performance Vs Distribution KPI

Competencies:

  • Excellent communication skills
  • Team Player
  • Able to build strong relationships
  • High level of integrity and expertise

Monday to Friday

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