Customer Service Administrator

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  • Permanent
  • Trowbridge
  • Salary: ££21,000 - £22,000

Website Direct Response Employment Services

Direct Response Employment Services is your local employment agency based in the centre of Trowbridge, Wiltshire

Direct Response Employment Services are delighted to be supporting our established client who are recruiting  a customer service administrator to join the team on a permanent basis.

As a customer service administrator you will be responsible for supporting the sales office with administrative tasks along with providing excellent customer support to customers.

Key Duties:

  • Managing incoming calls, emails and correspondence within a professional manner and within a timely matter.
  • Processing of customer orders along with updating customer account information.
  • Ensure excellent knowledge  of all products and services at all times to be able to assist with customer requirements.
  • Managing sales orders and resolving enquiries.
  • Handling customer complaints  and identify opportunities to turn a dissatisfied customer in to a happy customer.
  • Working to KPI’s and ensuring  high level of customer service at all times.

The ideal candidate:

  • Previous experience within a customer facing role would be ideal.
  • A strong communicator both verbally and in writing.
  • Good attention to detail and grammar and you will be writing to customers via email.
  • IT Literate especially within Microsoft office.

Working hours are 9am – 5pm Monday – Friday with a salary of between £21,000 – £22,000 per annum depending on experience.

If you feel you have the right experience for the role and would like to apply then please get in touch for immediate consideration.

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